Privacy Policy

Effective Date: January 2026

The Dog Den and The Puppy Den (Two Brown Tails LLC) ("we," "our," or "us") value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect information submitted through our website, www.thedogden.com, and related online tools.

Information We Collect

We collect information to provide safe, high-quality daycare, training, and enrichment services for you and your dog.

Information you provide directly may include:

  • Name, email address, phone number

  • Dog information (name, age, breed, behavior history, training background)

  • Health and vaccination records (including rabies, distemper, bordetella, spay/neuter status, flea/tick prevention)

  • Scheduling, enrollment, and service-related details

  • Any information you submit through forms, uploads, or email communication

Information collected automatically may include:

  • IP address

  • Browser type and device information

  • Pages visited and interactions with our website

  • Date and time of visits

This information helps us improve our website and better serve our clients.

How We Collect Information

Information is collected through:

  • Website forms hosted on Squarespace

  • Email signup forms through Mailchimp

  • Scheduling and intake tools

  • Enrollment and pet management systems

  • Direct communication via email

Information submitted through these forms is used only for enrollment, scheduling, communication, and care-related purposes.

How We Use Your Information

We use your information to:

  • Respond to inquiries and requests

  • Process enrollment, scheduling, and services

  • Communicate about daycare, training, tours, and updates

  • Ensure the safety, care, and well-being of dogs in our programs

  • Maintain accurate business and care records

  • Improve our services, programs, and website functionality

Third-Party Services

We use trusted third-party platforms to operate our business efficiently. These may include:

  • Squarespace (website hosting and forms)

  • Mailchimp (email communication)

  • Gingr (pet care and daycare management)

  • Dog Biz Pro (group training class records)

  • Acuity Scheduling (behavior and private training program, appointments, and scheduling)

Information is shared with these providers only as necessary to deliver our services. These providers are expected to maintain appropriate privacy and security standards. Each third-party platform maintains its own privacy practices, which may be reviewed on their respective websites.

Sharing of Information

We do not sell, rent, or trade your personal information.

We may share information only when:

  • Necessary to provide our services

  • Required to comply with legal obligations

  • Working with trusted service providers who assist in operating our business

Email Communications

If you provide your email address, we may send you communications related to:

  • Your inquiry, enrollment, or services

  • Scheduling updates or required information

  • Occasional announcements or updates

You may opt out of non-essential marketing emails at any time by using the unsubscribe link included in our emails or by contacting us directly.

Cookies and Analytics

Our website may use cookies or similar technologies to improve functionality and understand website traffic. You can modify your browser settings to limit or disable cookies if you prefer.

Data Security

We take reasonable steps to protect your personal information, including using secure platforms and limiting access to authorized staff. However, no method of online transmission or storage is completely secure.

Children’s Privacy

Our website and services are not intended for children under the age of 13, and we do not knowingly collect personal information from children.

Your Rights

You may request to:

  • Access the personal information we have on file

  • Correct or update your information

  • Request deletion of your information, subject to legal and operational requirements

Requests can be made by contacting us using the information below.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with a revised effective date.

Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact us:

The Dog Den & The Puppy Den
Two Brown Tails LLC
Email: info@thedogden.com
Website: www.thedogden.com